In a time with so much uncertainty caused by an unprecedented pandemic, being a business leader means constantly finding ways to increase your company’s efficiency and output. There are always new obstacles for business owners to face during this time, so being able to quickly adapt and evolve is crucial for a business’ success. This is especially true for the manufacturing industry, as this is one area that has been facing unique challenges due to COVID-19 and the restrictions that have come with it. The following are some important tips for manufacturing business executives and leaders that are searching for ways to improve productivity and output during these challenging times.
1. Choose physical integrations that increase efficiency in production.
As a manufacturing company, the first step to improving efficiency is to take a closer look at the physical equipment and tools you’re using in your facility. You may not even realize that the machinery and other physical integrations you have are slowing down production. Every manufacturing facility is different, which means they all encounter unique problems that require unique, customizable solutions.
Dorner is a company that offers customizable conveyor solutions for manufacturers. Their conveyor systems have been implemented across various vendors and industries of manufacturing for years. Their signature accumulator conveyor allows for a steady supply of product to increase output, and their conveyor can also hold a large amount of product in case of other machines in the assembly line stopping abruptly. The accumulator belt is designed for high performance, and the belt’s material can be changed to best fit the products your company manufactures. Dorner always tries to center customer experience in order to ensure their accumulator conveyors serve the purpose that a specific facility needs.
Traditional roller conveyors often lack the accumulation space needed for manufacturers to increase their output, and Dorner recognizes this issue. This is why Dorner designed their accumulator conveyor, which is also known as an accumulation table. Their accumulator conveyor employs multiple belts or rollers within the same frame to create a larger space. Dorner helps manufacturers set up uniquely configured conveyor frames that fit and solve their specific issues. By implementing superior tools into your manufacturing processes, you can see meaningful change happen in your business.
2. Consider integrating automation into your contact center channels.
One area where many manufacturing businesses tend to struggle with efficiency is their communication channels. Traditional contact centers, whether they’re online or over-the-phone, often have many limitations and can cause a noticeable decrease in customer satisfaction. This is where Bright Pattern comes to the rescue. Bright Pattern (brightpattern.com) offers advanced omnichannel customer support and cloud contact center solutions for businesses. When business leaders integrate Bright Pattern’s hybrid cloud contact center software, the benefits are bountiful. Their customer service solutions use artificial intelligence to automate multiple aspects of the customer experience while providing quality assurance and consistency in customer interactions.
In the digital age, Bright Pattern is elevating the contact center customer experience with their cloud contact center solution software. Their omnichannel contact center integrations include chatbots with highly conversational IVR that improve the efficiency and efficacy of customer service interactions. Business process outsourcing has become incredibly popular in recent years. While business owners may love outsourcing when able, the only problem is the virtual contact center solutions and contact center trends of the past lack essential features of customer service telecommunications. Bright Pattern’s cloud contact center gives you and your customer service agents access to all of your communication channels in one place, and it uses automation to streamline the customer journey and center customer service in your efforts. This way, your customers can choose their preferred channel services to contact your company with their issue, and your live chat customer service agents or virtual bots can efficiently and effectively assist them. Bright Pattern’s multichannel contact center software promotes interoperability and agent empowerment.
Whether it’s through social media, email, phone calls, or mobile app support, your customers can choose how to contact you, and they can be sure their problems will be handled with diligence. Bright Pattern also lets you clearly define your company’s best practices with its hybrid cloud omnichannel technology. This increases both agent engagement and agent empowerment within your enterprise. Bright Pattern’s cloud contact center software is a call center innovation that offers an entire digital transformation for your company’s current multichannel contact center. Their contact center and CRM integration implement a natural understanding language and center customer service in order to streamline mobile customer care and reduce the average handle time for phone calls.
3. Always prioritize organization.
Organization is a crucial element for any business operation, and this is especially true for manufacturing operations. Being disorganized puts your company at a disadvantage because it slows down workflows and complicates customer interactions. There are many ways to go about organizing your business’ big data and customer information, but how do you know where to start? It’s important to prioritize the voice of the customer in your organizing efforts in order to ensure you’re meeting—and exceeding—your customers’ standards. Carefully selecting the software integrations you choose for your enterprise is the best way to guarantee your employees will stay focused and your operations will run smoothly.
4. Invest in the training and wellbeing of your employees.
The customer experience relies heavily upon the experience and knowledge of your team. If your employees don’t receive the proper training and support from supervisors, then they won’t have the confidence or understanding they need to accurately and efficiently handle customer issues. Many businesses center outsourcing as a customer service strategy, but even if you decide to outsource certain aspects of your manufacturing enterprise, training is still essential for customer relations.
It’s important to center technology in your customer service training efforts. There are many employee performance management software solutions that can help your team stay on top of their own metrics and performance. Cold call training is also essential in contact center training for your customer service team. Modern customers, such as millennials, require different techniques and special training. This is because modern customers depend heavily on new forms of media and technology as their methods of communication. Social media and email customer service have both risen in their popularity, and this requires customer relations to evolve and adapt to meet their customers’ needs. Social media customer service is highly convenient for modern customers, so implementing best practices that are unique to this particular form of customer relations is essential to your team’s success.